Refund and cancellation policy

Books, magazines and USB tokens

If an item arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with your order number and a photo. We will replace it or refund it in full, including shipping. Items must be unused and returned in their original condition. We do not accept returns of books for change of mind once delivered.

Accounting software

Licence keys and downloads cannot be refunded once the key or download details have been shared, because they cannot be taken back. If a key does not work, contact us and we will resolve it with the publisher.

Digital Signature Certificates

You can cancel a DSC order for a full refund before your application is sent to SignX CA. Once it has been submitted for verification, the certificate fee cannot be refunded, because the Certifying Authority has started processing it. If SignX CA declines an application, we refund the amount paid less the service charge. An unused USB token can be returned unopened within 7 days for a refund of the token price.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.

Contact

For any return or refund, phone +91 98960 94647 or email professionalbookdepot@gmail.com, quoting your order number.

You can cancel an order for a full refund until it is shipped, or for a DSC, until the application is sent to SignX CA. To cancel, phone +91 98960 94647 or email professionalbookdepot@gmail.com with your order number. Once a parcel has been shipped, the refund policy above applies. Annual magazine subscriptions can be cancelled before the first issue is dispatched.